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General Terms and Conditions of Sale of the Online Shop "Gemba Kids"

Last updated: 12 November 2026

The Bulgarian version of this page is authoritative. Translations into other languages are provided for convenience only. In the event of any discrepancy between them and the Bulgarian text, the Bulgarian text shall prevail.

1. Scope and seller

These general terms and conditions govern distance contracts for the sale of goods concluded through the online shop "Gemba Kids" at https://gembakids.com between the seller and consumers purchasing for personal purposes.

Seller:

  • GEMBA EOOD (GEMBA EOOD), a single-member private limited company registered in the Republic of Bulgaria
  • UIC (company number): 208656371
  • VAT number: BG208656371
  • Registered office and address of management: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria)
  • Manager: Slavcho Ivanchev Ivanov
  • E-mail: [email protected]

These terms have been drawn up in accordance with the Bulgarian Consumer Protection Act (CPA), the Electronic Commerce Act, the Obligations and Contracts Act (OCA) and applicable European Union law. Nothing in them limits the statutory rights you have as a consumer.

2. Goods and product information

The shop offers children's and baby clothing, footwear, bags and accessories, as well as products for babies and mothers. The shop does not currently sell toys.

Sizes follow the supplier's size charts and are often smaller than European sizes. Before ordering, please check the size information on the relevant product page.

Information about the manufacturer and the person responsible for product safety in the EU is shown on each product page, in the section “Product safety information”. The responsible person and economic operator in the EU is GEMBA EOOD; the country of origin is China.

3. Placing an order and conclusion of the contract

  1. Select the goods and add them to your basket.
  2. Enter your delivery and contact details.
  3. Choose a delivery method and a payment method.
  4. Pay for your order.

Before confirming payment, please check your order and the details you have entered carefully.

The contract is concluded when, following successful payment, the seller confirms the order by e-mail. Until then, the order does not give rise to a contract.

The contract is concluded in Bulgarian. Translations of these terms into other languages are provided for convenience only (see above).

4. Prices and payment

Prices are stated in euros.

Taxes and customs duties: All taxes and customs duties are included in the price. You will pay nothing extra on delivery.

Standard delivery is free of charge for the customer. Express delivery is optional and is charged in addition. Its price is shown when you place your order, before payment.

Payment is made by bank card or via PayPal through the payment service provider GembaPay. Card payments are processed by Stripe. The seller does not see or store your card details.

5. Sales documents and invoices

Immediately after a successful card payment, you will receive by e-mail a sale registration document in PDF format. The document is issued in accordance with Article 52o of Ordinance No. N-18 and contains:

  • its own 10-digit number;
  • the order number;
  • the payment transaction reference;
  • the goods and the total amount;
  • a QR code.

This document is not a tax invoice.

An invoice is issued on request for any paid order. You can request one at https://gembakids.com/invoice by providing the order number and the e-mail address used to place the order. An invoice may be issued to a private individual or to a business (with its UIC and, optionally, its VAT number). It is sent to the same e-mail address. The seller does not refuse to issue invoices. Amounts on invoices are stated in euros.

The seller keeps a register of the documents issued, as required by accounting and tax legislation. It records the number, the order, the payment reference, the amounts, the buyer's details (for invoices), and the time and result of sending the document to your e-mail address.

6. Delivery

Goods are dispatched from suppliers' warehouses, which in most cases are located outside the EU.

The seller delivers the goods without undue delay and in any event no later than 30 days after confirmation of the order. If delivery is not possible within this period, you may terminate the contract and receive a refund of the amount paid.

Estimated delivery time: Bulgaria — 8–18 days; Germany — 12–18 days (fast option — 4–11 days); the other countries we deliver to — 4 to 18 days depending on the country.

When your parcel is dispatched, you will receive a tracking number by e-mail.

7. Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. This right derives from the CPA and Directive 2011/83/EU. The withdrawal period begins on the day you receive the goods.

How to withdraw. You can notify us of your withdrawal in one of the following ways:

  • by e-mail to [email protected];
  • using the model withdrawal form, which you will find on the returns page of our website;
  • using the "Withdraw from the contract" function at https://gembakids.com/withdraw.

As soon as you submit your withdrawal notice, you will receive a confirmation by e-mail.

Returning the goods. Goods must be returned only to the registered office address: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria). This address is also stated in the confirmation e-mail.

Do not send goods to China or to any other address. Use a tracked service and keep the postage receipt and the tracking number.

You bear the direct cost of returning the goods. This is also stated in a notice when you place your order, before payment.

Refund. The seller will refund the amount within 14 days of receiving the withdrawal notice. The refund is made using the same payment method you used to pay. The seller may withhold the refund until it has received the goods back or until you have supplied proof of having sent them back.

Exceptions. The right of withdrawal does not apply in the cases provided for by law. For example:

  • sealed goods which are not suitable for return due to health protection or hygiene reasons, if they have been unsealed after delivery;
  • goods made to the consumer's specifications or clearly personalised.

8. Legal guarantee of conformity

The seller is liable for any lack of conformity of the goods with the contract that becomes apparent within at least 2 years of delivery. This liability derives from Directive (EU) 2019/771, the Bulgarian legislation transposing it, and the national law of the country in which you live.

In the event of a lack of conformity, you are entitled to:

  • repair or replacement of the goods;
  • a price reduction;
  • termination of the contract.

These remedies are free of charge to you. This applies where the goods are defective, were damaged in transit or are not what you ordered.

In such a case, please contact the seller first, who will give you instructions. Do not return the goods before receiving instructions. The seller will reimburse you for reasonable postage costs for returning non-conforming goods.

9. Claims and complaints

Claims and complaints should be submitted by e-mail to [email protected]. Please state your order number. In the case of a defect, please also attach photographs.

The seller will respond without undue delay and within 14 days at the latest.

10. Refunds

All refunds are made using the same payment method you used to pay. This applies in the event of withdrawal from the contract, lack of conformity and in other cases.

A refund may be full or partial depending on the circumstances. For example, a partial refund is possible where you withdraw from only part of an order or where the price is reduced.

The time it takes for the amount to appear in your account depends on your bank.

11. Liability

The seller is liable for the performance of the contract in accordance with the OCA and the CPA.

These terms do not exclude or limit the seller's liability in cases where the law does not permit this. Nor do they affect your rights under the legal guarantee of conformity.

12. Personal data

The seller processes your personal data as controller in accordance with the General Data Protection Regulation (GDPR). Detailed information can be found in the Privacy Policy on the website.

For questions concerning personal data, please write to [email protected].

13. Out-of-court dispute resolution

If you have a dispute with the seller, you may contact the competent consumer protection authority in your country.

Out-of-court dispute resolution: You may contact the General Conciliation Commission of the Bulgarian Commission for Consumer Protection (kzp.bg/bg/pomiritelna-deynost). Participation is voluntary.

14. Governing law

The contract is governed by Bulgarian law. The choice of Bulgarian law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you live.

15. Changes to the general terms and conditions

The seller may amend these general terms and conditions. Amendments are published on this page with a new "last updated" date.

Each order is governed by the general terms and conditions in force at the time it was placed.

16. Contact

  • GEMBA EOOD
  • бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria)
  • E-mail: [email protected]
  • Website: https://gembakids.com