14-day withdrawal right · Secure payment

Payments, Documents and Invoices

Last updated: 12 November 2026

The Bulgarian version of this page is authoritative. Translations into other languages are provided for convenience only; in the event of any discrepancy between them and the Bulgarian text, the Bulgarian text shall prevail.

This page explains how orders are paid for in the "Gemba Kids" online shop (https://gembakids.com), which documents you receive and how refunds are made. The trader is GEMBA EOOD, UIC 208656371, VAT No. BG208656371, registered office and address of management: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria).

Payment methods

You can pay for your order using one of the following methods:

  • by bank card;
  • via PayPal.

Payment is made through the payment service provider GembaPay. Card payments are processed by Stripe.

The payment page

Before you pay, the order page shows you:

  • the goods you have selected and their price;
  • the delivery charge. Standard delivery is free of charge; express delivery, if you choose it, is subject to an additional charge;
  • the total amount payable;
  • a note on the cost of returning the goods if you exercise your right of withdrawal.

Once you have confirmed your order, you enter your payment details on the GembaPay payment page.

We do not see or store your bank card details. They are processed by the payment service provider.

Prices and taxes

All prices in the shop are in euros.

Taxes and customs duties: All taxes and customs duties are included in the price. You will pay nothing extra on delivery.

When the contract is concluded

The distance contract is concluded when we confirm your order by e-mail following successful payment. The conclusion of the contract is governed by the Consumer Protection Act (CPA), the Obligations and Contracts Act (OCA) and the Electronic Commerce Act (ECA).

Unsuccessful payment

If payment is unsuccessful, the order is not confirmed and no contract is concluded. You may try again or choose a different payment method.

If the amount has been reserved or debited from your account but you have not received a confirmation e-mail, please contact us at [email protected], quoting your order number. You may also contact your bank.

Sales registration document

Immediately after a successful card payment, you will receive by e-mail a document in PDF format registering the sale in accordance with Article 52o of Ordinance No. N-18. The document contains:

  • its own 10-digit number;
  • the order number;
  • the reference number of the payment transaction;
  • the goods purchased;
  • the total amount;
  • a QR code.

This document is not a VAT invoice.

How to request an invoice

You can request an invoice for any paid order at https://gembakids.com/invoice. We do not refuse to issue invoices.

To request an invoice, enter:

  • the order number;
  • the e-mail address you used to place the order.

An invoice can be issued:

  • to an individual;
  • to a company. For a company, please provide the company number (UIC) and, optionally, the VAT number.

The invoice contains the seller's and the buyer's details, the goods purchased and the amounts in euros. We send it to the e-mail address used to place the order.

Register of documents

In accordance with accounting and tax legislation, we keep a register of the documents issued. It records:

  • the document number;
  • the order;
  • the payment reference number;
  • the amounts;
  • the buyer's details, where an invoice has been issued;
  • the time and outcome of sending the document to your e-mail address.

Refunds

We refund amounts when you exercise your right of withdrawal, where the goods do not conform with the contract, and in other cases. Refunds are made using the same payment method you used.

  • A refund may be full or partial, depending on the circumstances.
  • The time it takes for the amount to appear in your account depends on your bank.

If you withdraw from the contract, we will refund the amount within 14 days of receiving your notice of withdrawal. We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent them back. You can give notice of withdrawal at https://gembakids.com/withdraw.

Contact

For questions about payments, documents, invoices and refunds, please write to us at [email protected]. Please quote your order number.

GEMBA EOOD UIC: 208656371 VAT No.: BG208656371 Address: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria) Manager: Slavcho Ivanchev Ivanov