Právo na odstoupení do 14 dní · Bezpečná platba

Legal Notice (Imprint)

Last updated: 12 November 2026

The Bulgarian version of this page is authoritative. Translations into other languages are provided for convenience only. In the event of any discrepancy between a translation and the Bulgarian text, the Bulgarian text prevails.

This page sets out the information about the information society service provider that is required by Directive 2000/31/EC on electronic commerce, the Bulgarian Electronic Commerce Act (ECA) and the Bulgarian Consumer Protection Act (CPA). It is intended to let you see quickly and clearly who is behind the "Gemba Kids" online shop and how to contact us.

Service Provider

The "Gemba Kids" online shop, available at https://gembakids.com, is operated by:

  • Trader's name: GEMBA EOOD ("GEMBA EOOD")
  • Legal form: single-member limited liability company (EOOD) under Bulgarian law
  • Registered office and business address: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria)
  • UIC: 208656371
  • VAT identification number: BG208656371
  • Managing Director: Slavcho Ivanchev Ivanov
  • Email: [email protected]

Throughout this page, "we", "us" and "the trader" mean GEMBA EOOD.

Contact Us

The quickest and preferred way to contact us is by email at [email protected]. You can write to us at this address about any matter, including:

  • questions about products and orders;
  • claims and complaints;
  • exercising your right of withdrawal;
  • questions about your personal data.

When you write to us about a specific order, please quote the order number. This allows us to reply to you more quickly and accurately.

Our postal address for correspondence is our registered office address: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria).

Company Registration

GEMBA EOOD is a Bulgarian single-member limited liability company with Unified Identification Code (UIC) 208656371. The company is registered under the Bulgarian Value Added Tax Act with VAT identification number BG208656371.

Supervisory Authorities and Regulated Professions

  • Authorisation regime: information about a supervisory authority under an authorisation (licensing) regime does not apply to our business.
  • Regulated profession: we do not practise a regulated profession, so information about a professional body, professional title and professional rules does not apply.
  • Data protection: the supervisory authority in Bulgaria is the Commission for Personal Data Protection (cpdp.bg). You may also lodge a complaint with the supervisory authority in the country where you live. Further information can be found in our privacy policy on the website.

Business Activity

Through "Gemba Kids" we sell to consumers in the European Union:

  • children's and baby clothing;
  • children's footwear;
  • bags and accessories;
  • products for babies and mothers.

We do not currently sell toys.

Prices in the shop are stated in euros. Standard delivery is free of charge for the customer. Express delivery may be selected for an additional charge, which is shown at checkout.

Taxes and customs duties: The parcel is shipped from China. VAT and customs duty may be charged on delivery according to the rules of your country. They are not included in the price.

Goods are dispatched from suppliers' warehouses, which in most cases are located outside the EU. We deliver without undue delay and in any event no later than 30 days after the order is confirmed. If delivery is not possible within that period, you may terminate the contract and we will refund the amount you have paid.

Estimated delivery time: Bulgaria — 8–18 days; Germany — 12–18 days (fast option — 4–11 days); the other countries we deliver to — 4 to 18 days depending on the country.

Sizes follow the supplier's size charts and often come up smaller than European sizes. Please check the size information on each product page.

Information about the manufacturer and the person responsible for product safety in the EU is shown on each product page, in the section “Product safety information”. The responsible person and economic operator in the EU is GEMBA EOOD; the country of origin is China.

Conclusion of the Contract and Language

The contract of sale is concluded when we confirm your order by email following successful payment. Payment is made by bank card or via PayPal through the payment service provider GembaPay. Card payments are processed by Stripe. We do not see or store your card details.

The contract is concluded with a Bulgarian trader, under Bulgarian law and subject to the supervision of the Bulgarian authorities. For this reason, the Bulgarian version of every legal page on the website is authoritative. Versions in other languages are translations provided solely for your convenience.

Right of Withdrawal and Legal Guarantee

As a consumer, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason, in accordance with Directive 2011/83/EU and the CPA. You can exercise this right:

  • by email to [email protected];
  • using the model withdrawal form;
  • using the "Withdraw from contract" function at https://gembakids.com/withdraw.

You bear the direct cost of returning the goods, unless the goods do not conform to the contract. Return goods only to our registered office address: бул. Княз Борис I № 109, ет. 13, ап. 50, 9002 Варна, България (Bulgaria). Never send goods to China or to any other address. The detailed rules, including the statutory exceptions, are set out in the terms and conditions on the website.

You also have a legal guarantee of conformity of the goods with the contract under Directive (EU) 2019/771 and the national law of your country. It lasts for at least 2 years from delivery.

Claims and Complaints

If you have a complaint, or if the goods are defective, damaged or not what you ordered, please write to us at [email protected]. Quote the order number and, in the case of a defect, attach photographs. Please contact us first before sending the goods back. We will give you instructions.

We respond without undue delay and no later than 14 days. Where the goods do not conform to the contract, the remedy is free of charge to you. We also reimburse reasonable postage costs for returning such goods.

Consumer Dispute Resolution

We aim to resolve every issue directly and amicably with you, starting with a message to [email protected].

If we cannot reach agreement, you may contact the competent consumer protection authority in the country where you live.

Out-of-court dispute resolution: You may contact the General Conciliation Commission of the Bulgarian Commission for Consumer Protection (kzp.bg/bg/pomiritelna-deynost). Participation is voluntary.

Contracts with us are governed by Bulgarian law. This choice of law does not deprive you of the protection afforded to you by the mandatory consumer protection provisions of the country of your habitual residence. Your ability to bring proceedings before the competent court remains unaffected.

Liability for Content

We take reasonable care to ensure that the information on the website is accurate, complete and up to date. However, we cannot guarantee that it will never contain errors, such as typographical errors in descriptions or technical inaccuracies. When we identify an error, we correct it without undue delay.

We are liable for our own content on the website in accordance with the ECA and the general rules of Bulgarian law, including the Obligations and Contracts Act. Nothing on this page limits or excludes our liability in cases where the law does not permit such limitation or exclusion. Nor does anything on this page limit your rights as a consumer under the CPA or any other applicable law.

The information on this page does not override or amend the contractual terms and your rights as set out in the terms and conditions and the other legal pages of the website.

Links to Other Websites

The website may contain links to third-party websites, for example those of payment service providers or courier services for tracking parcels. We do not control the content of those websites and accept no responsibility for it. Responsibility for them lies with their respective operators.

If we become aware that an external link leads to unlawful content, we will remove it without undue delay.

Rights in the Content

The text, layout and other content of the website are protected by applicable law, including the Bulgarian Copyright and Related Rights Act. The rights belong to us or to their respective holders.

You may not copy, distribute or use this content for commercial purposes without the prior written consent of the rights holder, except where permitted by law.

Sales Documents

Immediately after successful card payment, you will receive by email a sales registration document in PDF format. The document is issued in accordance with Article 52o of Ordinance No. N-18 and contains:

  • its own 10-digit number;
  • the order number;
  • the payment transaction reference;
  • the goods;
  • the total amount;
  • a QR code.

This document is not a tax invoice.

For any paid order, you can request an invoice at https://gembakids.com/invoice. An invoice can be issued to a private individual or to a business, with a UIC and, optionally, a VAT number. To make the request, you provide the order number and the email address you used to place the order. The invoice is sent to that same email address, and the amounts in it are in euros. We do not refuse to issue an invoice for a paid order.

Cookies

We use only strictly necessary cookies for the basket, the login session and language and theme preferences. We also use Cloudflare security cookies. We do not currently use advertising or tracking cookies. If we introduce such cookies in the future, we will ask for your consent first.

Changes to This Page

We may update this page, for example if the company's details or the applicable law change. The date of the last update is shown at the top of the page.